7 Question to ask …

When a cleaning company comes across your desk, you naturally focus on the one all-important question, “How much will this cost us?”

As a property owner, it is your job to ask the tough questions about your cleaning company to make sure that you have found the right company for your property.

These questions are important to insure that your property is well-maintained where your investment remains in superior condition.

That is why you owe it to your company to ask the important questions and get clear answers.

Question 1
Is your cleaning company insured?
Many small cleaning companies attempt to reduce expenses by failing to properly acquire insurance.
At Heavenly Clean, we feel it is important to make sure our company and our clients are adequately protected – because life happens.
With $1,000,000 in general liability coverage, $500,000 in premises liability coverage, and $100,000 in workers’ compensation coverage, the company and our clients are protected so that we can focus on what is important to our clients without concern for any surprises life may have in store for us.
Question 2
Is your cleaning company licensed?
The Town of Hilton Head Island requires a business license.
At Heavenly Clean, we respect and adhere to the law without cutting any corners. As such, we have our license with The Town of Hilton Head Island. We are serious about our business and committed to quality and professionalism.
Question 3
Is your cleaning company bonded?
Clients seek the assurance that their property is protected from any negligence or theft by the employees of their cleaning company.
At Heavenly Clean, we have never had a problem with our employees’ honesty. However, we recognize that the hiring process can be an imperfect one and that we cannot monitor all employees at all times. While we will continue to try and properly vet all employees prior to their employment with the company, we will also remain bonded so that, should we ever have a problem you, the cleaning service customer, are protected from any negligence or dishonesty of any of our cleaning service employees.
Question 4:
Is your cleaning company local?
Most people want a cleaning company that takes the time to know them, learn their needs, and make their services available when needed.
At Heavenly Clean, we are a local company built from the ground up here in the Hilton Head Island and Bluffton area. We are not a franchise. We are a part of this community and we are proudly committed to the highest standards. We take pride in our work and we care about our clients. Whether the need is a residential, commercial or construction clean, we take the time to learn our clients’ needs where we can deliver service that meets their exacting standards.
Questions 5:
Is your cleaning company available 24/7?
Unexpected surprises happen of all times of the day and night.
Heavenly Clean is local, attentive, prideful, and will be available for you anytime of the day. If needed, we are capable of providing service 24/7.
Question 6:
Is your cleaning company sensitive to your clients needs?
Do your clients have specific needs, allergies, special needs family members, or a special celebration?
Heavenly Clean will work with you to ensure that all products used in your home meet your needs. If you have allergies or special needs, we will take the time to discuss how we can accommodate your needs. Your well-being and your satisfaction is of the utmost importance to us. Also, if you have a special event or celebration, we can be on hand to clean as the event occurs and provide the final clean up as well.
Question 7:
Is your cleaning company experienced?
As the owner of Heavenly Clean, I started cleaning professionally in 1994. I personally train each of my employees because customer satisfaction is of the utmost importance to me, details matter. We have cleaned private homes, commercial spaces, construction cleaning, interior and exterior windows, restaurants, pre and post celebration events. Additionally, we can provide absentee homeowner care. Specialty services organizational projects such as, garage spaces, are also available.

At Heavenly Clean, we care about you and your home. You and your home’s well-being is of the utmost importance to us. We aim customer satisfaction and we want your business. Please call us at 843-368-5179 to schedule a consultation today